Privacy Policy
How we collect, use and protect your personal data — in line with the Swiss Federal Act on Data Protection (FADP) and the EU GDPR.
1. Controller
The controller responsible for the processing of personal data on this website is:
Swiss Moving Service AG
Wiesenstrasse 39, 8952 Schlieren ZH, Switzerland
Phone: +41 44 466 90 00
Email:
2. Personal data we collect
We process personal data that you actively provide — for example when you request a quote, send us an email, contact us via WhatsApp, or call our office. This typically includes your name, contact details, move origin and destination, and any details relevant to your relocation.
3. Purpose of processing
We use your data exclusively to prepare a quote, organise your move, fulfil our contractual obligations, comply with legal requirements (e.g. customs documentation), and respond to your enquiries.
4. Disclosure to third parties
To carry out international relocations we cooperate with vetted partner agents, shipping lines, customs brokers and authorities in destination countries. We share only the data strictly necessary for the execution of your move. We do not sell personal data and do not share it for advertising purposes.
5. Server log files
When you visit this website, our hosting provider automatically collects technical information (IP address, browser type, referring page, time of visit) in server log files. This data is used solely for the secure and stable operation of the website and is not combined with other data sources.
6. Cookies & analytics
This website uses only the cookies strictly necessary to provide the site and remember your language preference. We do not use third-party advertising cookies. If we deploy analytics in the future, this policy will be updated accordingly.
7. Data retention
We retain personal data only as long as necessary for the purposes for which it was collected, or as required by applicable law (e.g. tax and customs retention periods).
8. Your rights
You have the right to request information about the personal data we hold about you, to have inaccurate data corrected, to have your data deleted, and to object to its processing — within the limits of applicable law. To exercise these rights, please contact us at the address above.
9. Data security
We apply appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. Data transmission over the internet is encrypted via TLS.
10. Updates
We may update this privacy policy from time to time to reflect changes in our services or legal requirements. The current version is always available on this page.